Refund policy

Ordinary returns

You may request a return within 30 days of delivery. Items must be unused to qualify for an ordinary return.

To start a return, email support@pupbound.com with your order number and the item you wish to return. Please contact us before mailing anything back.

Customers are responsible for return shipping costs for ordinary returns. We recommend using tracked shipping and keeping proof of postage.

Once your return is received and inspected, we will notify you whether your refund has been approved. Approved ordinary returns receive a refund of the product price paid, plus any applicable refundable tax. Original shipping charges are non-refundable.

Refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

Partial bundle returns

You may return individual items from a bundle under the ordinary return conditions above, including the 30-day return window, unused-item requirement and customer-paid return shipping.

Bundle savings apply when you keep all items in the bundle. For an approved ordinary partial return, we recalculate the items you keep at their standalone prices at the time of your purchase. Your product refund is the bundle product amount paid minus those standalone prices, less any product refunds already issued for that bundle. Total product refunds for partial returns cannot exceed the discounted amount originally paid for all items returned from that bundle, and each refund will not be less than zero. Any applicable refundable tax is added separately. We will never charge you an additional amount because of a partial return.

Damaged, defective, or incorrect bundle items are exempt from this bundle-discount adjustment and are handled under the separate policy below. You do not need to return the entire bundle to resolve an issue with one item.

Damaged, defective, or incorrect items

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact support@pupbound.com promptly with your order number and a description of the issue. Include photos of the item and packaging when possible to help us investigate.

We will review the issue and arrange an appropriate resolution, which may include a replacement or refund. If we require a return for a confirmed damaged, defective, or incorrect item, PupBound will cover the return shipping cost.

The unused-item requirement and ordinary-return shipping exclusions do not apply to these claims. Please do not send the item back until we provide instructions.

Return instructions

Email support@pupbound.com before sending any item back. Once your return is approved, we will provide the appropriate return address and instructions.

Do not send items to the address printed on the original package or to any supplier address without our authorization.